Petco carries better kibbles... Wysong and Natural Balance, but I don't feed either so I don't really care about that!

Knowing people who work at both stores, in different locations, I vote Petsmart! They typically take way better care of animals (as Petco has been in lots of trouble for neglect all over the country!) and they always tend to be neater, more organized, and have lower prices. Petco only hires people 18+ years, which is assinine to me. I think people should be hired based on skill and dedication, there is NO reason they should not hire a 16 year-old. Their management and customer service is also disgusting, in all of the stores I've visited (5 Petco's). I also like that Petsmart does offer training, as subpar as it is sometimes.