we dont have petco here but of all the petstores here petsmart is my favarite, after getting Toivo and seeing first hand what great care they take of the animals I was sold lol every single other store I have gotten a small pet from, they just droped the animal in a box and said see ya! , I mean even when I adopted my rabbit from the humane society, they asked for $10 handed her over and sent us out the door! all my other birds they trapped then in a net, shoved then in a boz, taped in shut and handed them over, when I got Toivo from petsmart yesterday, I asked to see him, so they put their hand in the cage, set "up" he hopped up and they brought him over, he sat in my finger in the store while I examined him, before they let me have him, I had to sign a contract, he was looked over by a vet, I was given a care guide.... he is well trained, healthy, very well adjusted, very friendly and relaxed and playful. I could not ask for better, and I am EXTREMLY impressed with the service and care.