Momcat, I dont have any real advice but I also was EXTREMELY frustrated when I got my new kodak easy-share P850 digital camera this Christmas. Absolutly nothing about this camera has been easy from the start. My husband spoke to kodaks customer service reps for two days (literally a few hours total time) in order to total re-configure many ,many different computer settings in order to get this thing to work correctly. So I guess what I am trying to say is you may have to call your customer service rep and have them guide you like they did for us. Best wishes