I understand what you are talking about. I also work in food service. You really start to wonder how these people are at home. If they don't have any problems yelling at someone they don't even know how do they treat the people they do know? That is a scary thought if you ask me.

Sometimes I wish that the rude people can walk a day in my shoes and be yelled at cursed at and called names that they shouldn't even be using in public places. I would like to see how they feel.