I talked with my partner and we are constantly revising our design to find the best balance between strength, pet safety, human friendliness, and in discussing recent bed failures, (yours in particular) we had a small brainstorming session and had a few good ideas come up.
When we developed this product, we conversed back and forth with customers just like you to revise and develop the design, and make something that would work.
One string coming loose is all it takes for Nebo to get it in his mouth....we're doing away with that design next week. We've lost several beds that way, and it has cost us.
We still do this special development because without a product that solves a particular problem for someone...there is no market.

How well did the bed fit originally? Any gaps or spaces we should be aware of? We'll use the same dimensions as before, but beef up certain details of the construction.

BTW - I'll offer everything to you for free, as I said before.....better than a refund. If the new bed works, then you'll get what you paid for correct? (albeit some aggravation)

We make nothing from shipping, whether it's coming or going, so that's why we do not refund that part of the cost.

Scott