Nebo got himself in trouble..

[wolf_Q]

Wolf - We emailed back. It looks as though the corner came loose and Nebo had the entire bed in his mouth, chewing away. Your pictures verify your bed is destroyed.
We'd like to send another bed to you with a prototype attaching method, reinforced corners, and a barrier frame. A "test bed"
Maybe once we get Nebo a bed he can't destroy, you'll find we did better than just a refund.
Thanks,
Scott

Yes I'm aware of that, if you'll notice that post was made on 2-28-06. The entire corner didn't come loose, maybe one string, but I still had to untie the rest to get the bed out.

If you would like to send one with those different attaching methods, reinforced corners and barrier frame that would be great and I'd be happy to try it out to see if it's "Nebo proof." Also I'm sure if it worked there would be a few people from this website who would order one. But I'm not interested in paying another $28 like you mentioned in the email for the frame, so if that is the case, I would like a refund. Thanks

[SKEnterprises]

I talked with my partner and we are constantly revising our design to find the best balance between strength, pet safety, human friendliness, and in discussing recent bed failures, (yours in particular) we had a small brainstorming session and had a few good ideas come up.
When we developed this product, we conversed back and forth with customers just like you to revise and develop the design, and make something that would work.
One string coming loose is all it takes for Nebo to get it in his mouth....we're doing away with that design next week. We've lost several beds that way, and it has cost us.
We still do this special development because without a product that solves a particular problem for someone...there is no market.

How well did the bed fit originally? Any gaps or spaces we should be aware of? We'll use the same dimensions as before, but beef up certain details of the construction.

BTW - I'll offer everything to you for free, as I said before.....better than a refund. If the new bed works, then you'll get what you paid for correct? (albeit some aggravation)

We make nothing from shipping, whether it's coming or going, so that's why we do not refund that part of the cost.

Scott

[wolf_Q]

How well did the bed fit originally? Any gaps or spaces we should be aware of? We'll use the same dimensions as before, but beef up certain details of the construction.

BTW - I'll offer everything to you for free, as I said before.....better than a refund. If the new bed works, then you'll get what you paid for correct? (albeit some aggravation)

We make nothing from shipping, whether it's coming or going, so that's why we do not refund that part of the cost.

Scott

The bed fit fine, I don't recall there being any gaps or spaces. The dimensions I gave you were the ones listed on the crate's box.

If the bed works, that will be great, and definitely better than a refund. I'd really like something for him to lay on. Will I be able to get a refund if he destroys this one too? Believe me, I'm hoping he doesn't, it would be wonderful for him to have a bed that he really can't destroy, but I don't know if that's possible.

I understand not refunding the original shipping, but I really did not want to have to pay to ship it back for inspection when it's pretty obvious in the pic it's destroyed.

[SKEnterprises]

Just wondering if you have received the new bed and installed it yet? We have had very good luck with this product and I'm excited to hear any news you may have. (Good or bad)
Thanks,
Scott

[KYS]

You got me curious too. If the bed can with-stand Nebo,
sounds like you have a good product on your hands.
I like a company that stands by its product.


Sheba use to have the same problem,
that is why I could never close the door on her crate.
(poor thing had the worst anxiety.)

[wolf_Q]

Just wondering if you have received the new bed and installed it yet? We have had very good luck with this product and I'm excited to hear any news you may have. (Good or bad)
Thanks,
Scott

No I have not received it yet, I will let you know how it goes when I do! I hope it's Nebo-proof!

Off the subject, but can dogs actually drink out of those bottles? I'm guessing your Nebo can because you have one.

Yes, if I try to put a bowl of water he just ends up spilling it all over. It's quite easy to teach them, just put a dab of peanut butter on the end, Nebo learned fast.