I think part of it is what you feed her. Honestly, I can see why the neighbors called, and I'm not saying that to be mean, I'm really not. She looks like she is being starved, and if she looked like that two months ago, she should have seen a vet long before now. I realize you don't control that, but it's still the case. I'm glad to hear she is going in. Is she on HW prevention or worm prevention?