If you diabled Norton, you should still be able to access the Internet. When you get "can't be displayed", it is server issues. It sounds like a server problem. Our Cable DSL says in their ads that we should be able to get 3.4Mbps downloads, but technical says that the lines are overcrowded so that will never happen. When I worked tech support for HP the main issue with Norton was when people installed programs, Norton would block specific files needed to run the program during installation. We reccomended that they disable Norton, then install program then enable Norton again. Usually no problem then.