She doesn't have much time for grooming and perfers not having people abuse her dogs.
I dont know what groomers you are reffering to but in my experience its more than likely the owners who do the abusing by not sticking to their job as a pet owner and not brushing/grooming their dogs + cats out properly and not checking nails on their dogs.

I know for a fact if we have a dog come into the shop I work at that cannot be done we will turn it away and reffer it to a vet because we DONT abuse animals and I seriously think thats a bit of a stupid comment IMO, You cannot judge all groomers on a bad experience that is just plain stupid.