I want and use a vet that CARES about the pets I have and not in a hurry to get you out of there and addresses my concerns. I find a lot of times, he spends more time calming me down and tending to ME than he does on my babies, so do his techs he has working in there. They know how emotonial I am about my babies and sometimes I feel sorry for them having to deal with such an emotional cat Mommie.