Quote Originally Posted by Allecto
2) I would have been unhappy with my CSR for further escalating the problem by giving the customer a laundry list of how they should be behaving and what they were doing wrong. You should simply have explained to her that her daughter was not old enough to hold a ferret on her own, and her daughter had said she was not planning on buying a ferret. Giving her a little lesson in how customers should behave just made her more defensive and upset. The rules should be calmly and politely explained, and then you can offer to go ask a manager if it is ok to allow the ferret to be handled..
I didn't do that?? I never told her how to act or what she did wrong?? But I do agree. Now looking back on the episode.. what a week later now?, its in the past. I guess it just really frustrated me because of the fact that I have had customers just.. walk up and reach into the ferrett cage and pick up ferretts without even asking the second I turn to scoop more food or what have you and just argh. You're entirely right, I probably should have kept my mouth shut, but what's done is done and she wasn't the only customer who's reacted in that way about that situation (not that it justifies anything) and just ARGH sometimes for the ferretts sake (and my sanity) I wish we didn't even have them in the store lol Nobody ever asks to hold the chinchillas (they aren't allowed to, anyway, because of their delicate rib cages).