Quote Originally Posted by Cincy'sMom
The most interesting one I had, I had been trying for a week to contact a client with results to their testing. The test article had not met requirements and I could not relase results without speaking to the client about a failure investigation. I called the main line, hoping an operator could at least confirm the person was out of the office, only to be told that information was confidental and that they were a " big boy" who would answer the voice mail when they had a chance! Two weeks later, when the client finally did call back, they wanted to send more sample and were upset when I said it would be 4 weeks for results...they wanted them in two weeks!! Why should I rush, when they blew me off for two weeks?
I have a lot of the same type of problems - I work in a lab that analyzes mold & bacteria - people don't seem to understand that some things cannot be rushed! They get so upset when I tell them that it takes 1-2 weeks for certain tests, and then they call every day to see when their results will be done. Grr, if you'd stop calling, we might actually be able to work in them!