Come on!!!
Be creative!!!
When they call tell them that you are going to look up the resuilts.
Then put the caller on hold, check your watch and give them 1 minute, pick up the phone after one minute and explain to them that the results are not in, yet.
You can turn this into a game....
Increase the time by one minute every day they call. Keep score.
10 points for the initial call
10 points for each minute you keep them on the line.
50 points if you get them to hang up and call back.
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Work on your acting skills....
pick up the phone and make like you have run a 100 yard dash. Apologize profusely and let them know you had an emergency-
Again, be creative!
I spilled my hot coffee on my lap.
The printer just caught fire.
I stapled my thumb!!!
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Rude caller????
Move the phone away from your ear,
Say something like Oops or OW!!!!
Drop the handset onto the floor....
(tile floors are the best for this...) then pick up the handset off the floor and using your acting skills again, say something like, "I am really sorry, I just dropped you on the floor!!!"
Just remember to stay professional and keep apologizing....
That you can turn into a game too!!!
See how many, "I am SOOOOO sorries" can go into the conversation in one minute.
People will think that you are a buffoon, but remember who is playing who!!!!

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