This happened to my sister here in Ohio. Statewide, all the computers were down. THEN, when they were up again, a day or so later, there was some sort of 'holder' on her license paperwork, and she couldn't get it yet again. THEN, she was asked to call the help desk herself!! She does, and was told there wasn't any problem, and back inside she went. The people behind the desk said, "well, we don't know what the problem is"...and she was like, "well, if YOU don't know, as employees, how would someone like me know"?

That was following the help lady's question, after being shown her USA passport, "do you have your green card?" LOLOL...