I've also heard that their help desk gives absolutely awful service with the Zen. In the long run they apparently aren't as well built as an Ipod. I know several people who all had problems with theirs after a couple months. They also had a huge problems with their headphones and wouldn't recall any of them.






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But if you choose to use an iPod, you don't HAVE to obtain your MP3s solely through itunes. If you have another program that works for downloading MP3s that you like better, you can use it instead.



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