Get the corporate # and file complaints against the employee and manager --- and have your animal control in there after their butts too.

Hope Nanook got some extra loves because of the insolent woman - and I agree that to put him through surgery knowing that other things will in the end take his life - I felt the same way about surgery and chemo for my 18 yr old cat... better to have some 'quality' to his last year(s) than pain and suffering.