I'm Very Unhappy With PetsMarts Grooming Department!!!

[jenluckenbach]

The cat should not have been sent home bleeding. YES< clipping a nail too short is a common occurance, even for the most experienced groomers, but I personally ALWAYS look at all the nails an extra time before sending the pet home.

[catmandu]

The trouble with these Box Stores is that they tend to hire people who are not really qualified.
And they are not given proper training.
And thats inexcusable when it comes to our Companions.
I would COMPLAIN,until you are satisfied.

[krazyaboutkatz]

The trouble with these Box Stores is that they tend to hire people who are not really qualified.
And they are not given proper training.
And thats inexcusable when it comes to our Companions.
I would COMPLAIN,until you are satisfied.

Actually the lady that clipped their nails is the only one that's trained to do so. When I called to complain the lady that answered the phone told me this. I still haven't heard back from her either.

Pearl's fine and yes, she's back to her bouncy, hyper self again. At least I know now what to put on bleeding paws if this ever happens again. Thanks for all of your replies.

[Soapets]

We don't have a PetSmart in the town I live in. Our Vet. usually does the nail-trimming for us, and we've never had any problem there, thankfully!

Deb

[Jessika]

Was she struggling when she clipped their nails??

I know sometimes when dogs come in to get their nails done and they struggle, especially when they have darker nails, sometimes they'll clip the quik. It's not a huge deal, at all! The cat and dog usually experience very little to no pain. Even I on occasion when clipping Charlie and Jamie's nails have clipped their quik before. It's an honest mistake and I'm SURE the girl didn't do it on purpose. Don't brush them off altogether, everyone makes mistakes and if I know anything cats usually don't like getting their nails done because they aren't used to it.

EDIT: oh another way to stop bleeding is to pack the nail with some flour

[Don Juan's mom]

Try taking your two to the Petsmart in Campbell (on Hamilton near San Tomas Expressway, next to Mervyn's). I've taken my two there twice (each), and no problems. They charge $8 for an "express clip" (no ear wash).

However, they told me up front that they do NOT bathe cats. Cowards!

Liz

[tricollie4me]

OMG, Don Juan's Mom! I grew up right near that area -- I live in the chilly Midwest now but spent the first 25 years of my life in that neck of the woods! I can't imagine how it's changed, but sounds like a few of the old landmarks are still there My high school was Westmont, and we lived on McCoy Avenue for over 10 years. Wow, what deja vu to see your post! I can't tell you how often I used to shop at Mervyn's (we don't have them out here!). Thanks for that jolt from my past!