Computer/DSL Related Question - Need Tech Help! :)

[Jessika]

I don't believe that your problem lies with ad- or spyware, this is actually the classic signs of your modem or router going out actually.

DSL is a very unstable connection to begin with -- is it raining outside right now? It is unusually hot or cold?? Are you up or down a hill?? All these things can affect your internet speed when it comes to DSL.

If the problem continues the ONLY suggestion I have is to call your customer support. Like someone above me said though OF COURSE they will never admit to it being a problem on their end, its ALWAYS the customers' fault

Good luck though!

[anna_66]

Sounds just like what happened to us not long ago. Luckily our internet is through our cable (Time Warner/Roadrunner) so we didn't have to wait forever to get through. They came out the next day to replace the modem (needed to upgrade).
Hope everything goes that smooth for you

[king2005]

sounds like your Modem is toasted. I find talking VERY loud & angry like (no naughty words) is the best way to get your point across.

I fought for a week, trying to tell Rogers my internet wasn't working on my end & I didn't have access to their gateway. They kept telling me it was because I was running Linux

SO I was fed up, & yelled at someone to get off the lazy butts & take a real look!! So the guy said, I'll redo your account, & guess what. I had internet, YAY.

I still gave him a bit of lip, because I was quite mad. Then I hung up on him.