If the keys are locked, can you turn it off at all? I know with mine, if you pushed any button, it would light up and the word "unlock" would show up on the screen, and, usually there would be a button underneath the word "unlock" that you would push...then, it would tell you what to press next. I think it was Nokia, and, I just pressed the main "menu" button, and, then the "*" key quickly after that. That's all it was on mine. But, I do know that, if the keys were locked, you COULDN'T turn the phone off. You had to unlock the keys to turn it off. If you can actually physically turn the phone off, are you sure the keys are locked? Dumb question, sorry...