waaaaa,... the link didn't work for me. I tried LG's website... what a joke.

We'll just go to the Verizon store tmorrow and have them sort it out. I mean, the phone's not even a day old so HOPEFULLY they'll help us.

I DO have to exchange hubby's because the charger doesn't fit into the phone right - you actually have to wiggle and jam it in. From a similar experience with my camera and its %*#@$ USB cord, I learned to return it ASAP!