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I really have no advice further on what they have said either. At our Humane Society, they allow us to take a dog home and see how it works for one week. If it doesn't work out, you can either get your money back, or pick a new dog. Maybe you could try something like that?

Good luck!-Hope that you stick around!-
Steph (me), Jesse (my ESS-shown in my siggy), and Splinter (my hedgie)