I just signed up for a new phone service on Friday. The package include caller ID and call waiting. I declined both and they knocked off $15 a month. ($180 a year that I can use for kitties in need instead of useless phone features). So, I am a happy camper. I don't have any problem with caller ID. I'm sure some people have a need to screen their calls.

I refuse to hold for call waiting. I think it is very rude. I only have one friend who puts people on hold when she gets another call. When she tells me she's putting me on hold, I say "No, thank you. Call me back when you have time to talk." Then I hang up. Most of the time she calls me back (hours) later. It might be harder to do with your boss though. I hate call waiting. It is rude. It makes me feel like the other person is waiting to "get a better offer". Thanks, but no thanks.