I don't remember what I said to a customer, but several months ago I was really sick & my voice was coming & going, but mostly going. I forced my words out & it was as if I was telling the guy off.

Before he had any time to react to my tone & freaked out & told him sorry a dozen times, that I didn't mean to sound so rude and angry at him. I explained I was ill & I have to force my voice sometimes & this time my voice cleared at a bad time.

I think I went beet red & the guy had to calm me down cause I felt so bad. He actually jumpped a little when I said it.

Luckly he could see & hear I was ill & had little control over my tone at times.