Like the time the Customer called to ask if we'd "Had time" to
work on the radio he'd dropped off less than an hour ago ...

"Lemmie go check on it ..." sez I;
lay the phone down and *THOUGHT* I'd punched the "HOLD" button ...
(NOT) ...

Then proceded to (out loud) about the "slim chance in "heck"
that we'd even found time to turn it ON, let alone FIX it!
What's he think this is - the Zippy-Fix Shop!?"

I was just going to let him "Blink on Hold" for a minute or two
to give the impression that maybe I HAD checked on it - but *I* knew
it hadn't gotten any closer to being repaired - it was still sitting
on my desk where it was put when he dropped it off!

THAT's about when I noticed the "HOLD" lamp was NOT *flashing*
on the phone!




I called one of the Techs into the office ...
>pointed< to the phone and then my ear ...
and we began an "animated" discussion of WHAT my be wrong with
so-an-so's radio that the Tech was "working" on.

Then I offered to go into the Shop and take a "quick look" with him ...

By the time I came back and picked up the "live" phone,
I was hoping ole so-an-so had long forgotten what he heard!

(I did promise him it would be "finished" by morning ...
then had to stay late myself to actually make it happen!)