You know, its folks like that, that make folks like us look really much better than we are really.....

There is just no excuse for behaving the way they did. Very unprofessional, at best. Sorry you had to deal with them but keep in mind the reason you went there and they did provide a service, however unprofessional it was......

"Set it free" .... you were composed and proper, they were the fools...

Great idea about the pet thing - power of attorney....