Don't give up on Toby yet. I know when I was trying to get Lilith it too the shelter 4 days to get back to me. They fostered out their animals and they were only in the office 2 days a week aside for satuday and sunday whish was adoption days. They also have to reach the foster family to see when they can make Toby available to you for a visit. Give them a little time. Don't give up on the sweetie yet.