Don't talk to me like I am subpar intelligent. I understand the basics of insurance and just need my questions answered.

An incident that really bothered me....a few years back we had flooding in our basement (12 inches....) as a result of a storm. It was causing me serious breathing problems in addition to everything else (I'm allergic to mold/mildew.) When I called my agent she said...."call when you get it cleaned up." Believing what I see on tv... ... I said...can't you help me find someone to clean this up?....like when you give referrals on auto damage repairs? Look in the phone book she said.....

So much for "good hands....."