Poor old lady is obviously a few bricks shy of a load. I wish they didn't have to make an example with her.

But, I do think that the 911 operators waste a lot of time with nuisance calls so there should be some consequences. My friend (who is a 911 operator) says that people call all the time and ask stupid things like how to get ahold of Disneyland to plan a vacation (I guess they have confused 911 and 411). Or want an ambulance because they fell down LAST WEEK and are now concerned that they shouldn't have gone to work all week so maybe they should get checked out at the emergency room NOW.