I agree, everyone should get to know their groomers before bringing their dogs in. . . if the groomers cant be bothered with meeting you and showing you around, walk away! I think this is mostly the owners fault, most people just drop their dogs off at whatever place is the cheapest or the most convenient, and when theyre dog comes back a mess its no one's fault but the owners. I've met so many awesome groomers, including ours! They've known Gonzo since we first got him. . and we had used them for our Bichon and Cocker Spaniels a long time ago. The owners are married and the main groomers, all of the other groomers and washers have gone through schooling and they're all really good people. Their grooming tables are out in the open in the entrance. . . and, for people who feel that the leashes on grooming tables are cruel - the leashes prevent the dogs from jumping around, nipping, and ultimately hurting themselves. Its a safety precaution more than anything, and its used by everyone who grooms properly, including dog show handlers. Our groomers have a play/potty yard, large kennels, and they're very gentle with all of the dogs. I love them, Gonzo really does too he gets tons of treats when he goes there, and since he started going there he's absolutely fine with blowdryers. They also do an awesome job on de-shedding treatments