Go to your doctor to get a special piercing like that. Also, my first cartilege piercing got really infected like that(also done at Claire's) and I had to take out the earring. My nail tech did my second one and I've had no problems. I've actually been thinking about getting one done beside it. My advice is to take out the earring and use the Neosporin. Let it heal completely and then either go to your doctor or maybe find someone with a lot of experience to get it done again.