I thought the same thing about Petsmart being safer because there are the glass windows so everyone can see. I can't say I really like Petsmart, but they have been better than the private groomers I've tried. Once I made an appointment at a groomer (even had a recommendation to go there), but when I walked in with Reecie, I had to lie and turn around and run out. I couldn't leave Reece there. It smelled like smoke and looked dirty. They also didn't require a shot record so I had no clue what illnesses could have been lingering. Reece's feet never even touched the floor.