I know its unfair to the groomer when I think I'm being overcharged and don't tip them. But the fact remains that they do a horrible job. Reece has even been hurt (red marks) on his tummy/leg area by two different groomers. They are lucky I didn't put up a big stink about that. I was incredibly nice about it, but I refuse to tip when they do that or do stuff that I do NOT ask for. They always know what I want. I make it very clear. And they have my number if their memory fails them.