I think I have several complaints on that website, though I can never find them. I hate Petco, but lets give a round of applause for Petsmart. I don't know about in your area, but here they really take care of their animals. I was there the other day and one employee was feeding the fish treats. Cut up whole oranges for the goldfish and koi and lettuce for some other fish. I've never even seen them give flakes to the fish at Petco.