I walked into the Petco by me and a finch was flying around the dtore loose. When I informed the employees, they said they'ed get on it, but didn't for uite a while. The Petsmart I go to is full of people who want to talk to you about your animals, help you, pet your dogs, feed them treats, etc. The cat adoption room is alwaysoccupied w/ a voulenter to welcome you in and talk about cats.