Do you know what their policy is on 'stray holds'? Depending on the shelter, some range anywhere from 3 days to 10 where it's required they hold the pet in case an owner shows up. I wonder if this is why they're giving you the run around? As far as names go (I do like the name Champ too) all three of our dogs come running when you say one name. They do know their own names, but think it may be treats time, so they don't want to miss out lol! Can't wait to hear good news on the pup! (Woody?)