Shelter staff are not always the most pleasant people to deal with and courtesy isn't something that is encouraged or required of employees anymore (not just in shelters either). Some of the staff at shelters could care less if an animal gets adopted, they are just there for the paycheck. The ones that do care can't stand to work there for very long because of all the mandatory killing.


(I think the word you were looking for is donar )

Stay on them though and don't give up.