Whether planned or unplanned when a service guy comes to the house the bunnies ignore him/them. BUT what's so great is that the repair people are fascinated by the bunnies and then want to stop and talk and - if the buns are caged to keep them out of the way - the repair guy, nine times out of ten will ask if I can open the cage and if the buns can come out! It is so funny to see these bug burly guys talk about the buns and then of course we get into story hour if they had one as a kid. It's great!!!!!!