Originally posted by MariaM
I've had that problem before...(But I can't remember how we fixed it)

If you put a regular music cd in the drive, does it recognize it?
Nope.

Just got off with Dell Tech Support . . . I have to say I'm impressed!

They figure that it's a drive malfunction . . . so they're sending out a Tech to replace our CD burner . . . FOR FREE . . . which they should considering we've only had this piece of work for 3 months. Anyway, they're also replacing our monitor power cable (that has a short in it).

I can't believe I am finally off the phone!!!

Oh yeah, funny story . . . after we decided the problem and he was going to put the work order in, I ACCIDENTLY disconnected our call! I about cried! 2 seconds later, he called me back!!! I was shocked!

I've always heard that Dell Customer Support is horrible, but I have to say that I'm impressed.