9/11 - I was where I am right now, at work. I was on the phone with Bill, my favorite customer, and he said, "Maggie, a plane just flew into the World Trade Center." I concluded that call, and immediately went on line to find out what I could, then the second plane hit. My computer was the only one in the building that was able to stay on line so everyone kept checking in with me. I think the amount of traffic on line just bumped many off line. Functioning was very difficult; we were at war and I hadn't heard those words in a very long time. Later on, my husband and I were watching reports and saw all those people crossing the Brooklyn Bridge on foot trying to get away. We were trying to get ahold of his aunt in Brooklyn; she was then in her mid 80's, living alone, and had no air conditioning except in her bedroom. We kept thinking of all the debris she must be breathing and hoping she could survive it (she did, and is still in that apartment). I'm still getting goosebumps about that day.