Agreed. Get out of there fast. I, the hooman, changed docs a lot until I found my perfect match. I'd do the same for my pets. My vet service cleans the room after each pet visit. I've seen it. OK, they're a tad expensive, but I love them. If any of my vets pulled my dog's ears, they'd be sitting on the floor flat on their butt. Great that you got the medical records! Smart thinking!