Well..if it is her HD I messed up...at least it is working again with all the drivers in it. I have texted a fellow tech about all this, and I am to call him in a few minutes.

The computer was VERY dusty inside...lucky the motherboard didn't fry!

Anyway...I did message her to ask if she had sent copies of her pics/docs to anyone.

The understanding is now that her original HD is to be checked to see if the files can be retrieved from it.

I was trying to be careful, I really was.

Trust me, friends, your repair people hate screwing up as much as you hate them doing it.

Bottom line....the computer is working. Files may be lost. I'm so sorry!