Oh she's the owner of the directory alright. As I mentioned, I have several emails that I've saved and she was rude in them as well. She's very juvenile but I've always managed to stay calm and talk her out of her rudeness. A couple of years ago Paypal was glitching and she wrote me nasty email as well as my webmaster who was trying his darnedest to get it straightened out for everyone. Believe me, she's the owner and administrator and the emails are from her.

I did see that the BBB does have an online complaint section for websites so I'm going to make an inquiry.