NB - this printer installed perfectly on my own home computer. ANY ideas???? Wipe and reload??

I copied the i386 into the proper folder on the client's computer, and confirmed it in regedit.

ANY ideas?

This quote is from a techie solution board...and no replies are there.

Basically when I run the install file I get to the screen which reads “New printer detected. Please wait...” However it seems to 'freeze' on this page for 10 / 15 mins and then eventually changes to "Installation failed."


I've tried it 6 or 7 times but with no success. My cable is fine. Please help!

I have a [HP Compaq] desktop, Windows XP [Pro] and server pack 3.