Quote Originally Posted by Scooter's Mom
Pizza Hut is getting to be strict about anything.

I am allergic to jalapeno peppers. I ordered the Wing Street Taters with no tomatoes, no jalapeno's... they came loaded with jalapeno's. I called immediately and told them of their mistake and they said, "sorry." I insisted they do SOMETHING. They gave me $5 off my next order. They did say they could make a new order and bring it, and take back the order that was wrong... but then I'd have to wait another hour and fifteen minutes (I'd just be put back in their delivery queue). I told them nevermind and accepted the $5 off my next order.

They said that way they KNEW I didn't make it up. I guess the world has gotten to where people lie about that stuff so often, nobody knows what to believe anymore.

I am so sorry your sister bit down on a piece of glass. That is awful.
That is weird about the Taters. I work at a Pizza Hut & WingStreet.... we make these quite often. We just stick them in the fryer, and they get a side of cheese sauce. I've never put tomatoes or jalepenos on them, ever.


As far as the glass in the pizza, I can only compare it to my store. We don't have glass ANYTHING at my store. Why? Cos we can't afford to always drop stuff, have it break, have to clean it up, and then buy new stuff. That's really weird that it was in the pizza, honestly. It had to have come from an employee or something, really. But, the dough is frozen and prepped in advanced. Once it's proofed, then we use it for pizza. We don't make the door in the store, no pizza hut does.

At my store, if anything EVER happened like this, we'd give you a free pizza or a credit for the cost of the pizza and delivery. Really, what can we do? I would suggest you contact coirporate. They won't be able to give you money or anything, but it will help improve any wrong conditions in the store. I also might suggest you start doing carry-out from another Pizza Hut. We have a few shady Huts in my city, and I'd definitely drive a bit further to get a good pizza.