I have to agree with Gina. If it had been a hearing person, they would have taken the time to tell her what was going on, or at the very least briefed her about the situation at her HOME (not that she was a passerby). Brushing her off and not finding someone to let her know or write it down (it's not like the building was burning and there were firemen there or anything from what she stated... so not anything super urgent, ya know...).

If they would have taken the time for any other person, hearing or blind or whatnot, then they should have taken the time (I'm sure ONE cop could have helped her understand what was happening), instead of treating her like a bother, a problem, and blowing her off. What they did was discriminatory if she is the only one they treated in this way.