Quote Originally Posted by anna_66

Both Robin and I did (she ordered the CDs and me the DVDs) and neither of us have received ours

they said it would be sent out within the next week ...

Just today I sent them an email. It's been 2 months since I ordered!

"Customer Service" is a bit of a BAD JOKE with ImageStation!

In August I noticed a bunch of my Albums were "Not Available"!
After multiple "On Line" discussions, all promising "will be fixed in a week",
the albums slowly began to return.

I ordered my Archive DVD on September 4th ...
I lost track of how many times I opened an On Line Help "discussion" to find out WHERE it was ...
I started bugging them ONCE a WEEK in September ... the "excuse" and the promise of "we're working on it" was different every time ... those clowns have quite the Imaginations!

Just this week the DVD finally arrived! (Along with a duplication of about 130 4x6 Prints I ordered
with the DVD - they sent the photos right away in September.) I decided I was NOT going to try to tell 'em they'd duplicated the print order ...
I accept the extra prints as a THANKS for all my pain & suffering.

KEEP **BUGGIN** 'em ... sooner or later they're going to say "HEY - we're shut down ---
TOO Bad if your order isn't complete."
Get your stuff BEFORE that happens!