Have you called customer service and asked them???

How about taking it back and saying, UM... this is the wrong model. I want the correct model (and for the same price, even exchange). That's what I would do actually.

I got mine at Target. I love it. I had asked for one for christmas or my birthday, one or the other, and specified, toaster OVEN. Said I like to make my tuna melts etc... in them. So, what does my cheap ass brother get me?? A toaster. Plain old toaster. Granted it was red and matched my kitchen. I looked at it and was like, wow thanks! My tuna melts will be great in this.

Sounds ungrateful, I know, but seriously. How hard can it be to get what one asks for?? We always get HIM what he asks for. Found out the toaster was on sale for 9.99 at Target, so I took it back and got what I had wanted (toaster/convection oven) for about 30.00 more.

My brother has a habit of being cheap, and he doesn't need to at all. He had asked me when I bought my house if I wanted a Home Depot or Lowes gift card, and I was like, OH! Either one! What he gave me was a hand towel, ONE hand towel, with the clearance tag still on it from Walmart ($1.88). I'm sorry, but that's just cheap! I go above and beyond for him, his wife and my nephew, and they screw everyone else over all the time. GRRR....