Quote Originally Posted by Sirrahsim
Example: Over the past few months I have received over $4000 in bills from my "insurance" company. At first I was hysterical wondering how on earth I was goingt o come up with that kind of money. After doing some digging we discovered that the entire mixup was due to them having typed in *one* digit of my husband's social security number wrong on the claims. They weren't denying the claims because they didn't like me or because I had done something wrong, they were denying the claims because they were getting bad info. When they tried to look up my eligibility they would draw a blank because they were looking up the WRONG PERSON. Once we figured that out we were able to correct the mistake and made every one of the bills dissapear. This obviosuly isn't going to make any previous credit card debt dissapear, but it could help you figure out why they are suspending your account. Look over every inch of your bill. If anything doesn't add up or if one letter of your name is spelled wrong, let them know.
That is a good point, and you would be surprised how often things like that happen. When hubby and I were first married we rented a townhouse. One month we got an eviction notice on our door for nonpayment. I knew I had paid the bill, so I called right away. Turns out there was someone a few units down with the same last name, and the landlord had credited our rent checks to that person, so we were showing up as not having paid those months. Sometimes it can be a simple mistake that can be worked out quickly.