It seems like a simple explanation that they are running behind would help all of us to be more patient as we wait. My primary physician's office has a sign posted that says if you have been waiting for more than 15 minutes (after your appt time), please alert the receptionist. I have never had to say a word, thank goodness. I never, ever go to the doctor or dentist without expecting to be delayed, though. I expect my doctor's full attention, when I am there with a problem, and I'm the same way with my veterinarian. That's why I like them so much and continue to see them. I turn off my cell phone, read a file for work, or enjoy a book and truly enjoy the little bit of peace and quiet I get while I wait!

I will say that I hate the television in the offices, though, because it is usually way too loud and on something that I don't care about watching.