I suggest a three-way call between Lizzie, Melissa and the shelter director. Conference call. So everyone involved can be on the same page.

IF - I said, IF - Melissa did say things about Lizzie not being a good home for Beans - maybe THAT is when the director said that Melissa was not getting Beans.

But only with a 3-way phone call can this be straightened up.

JMO

I hope that can happen.